SansBlogue  
Sunday, July 24, 2005
 
Amazon goes user UNfriendly ::

I've been using Amazon as my main book supplier for more years now than I care to remember, about a decade. They've always been convenient, fairly cheap and quick. However, a few days ago I placed an order. Since the last one my Credit Card details have changed. So I typed in the new details. This morning an email to say there is a problem. I enter the details again. Still another email to say there is an unspecified problem. The email comes from a no-reply address. I go onto the Amazon site to look for a helpdesk email address. There's a nice page called "Contact Us" that says:
Explore the topical links on this page for more information on our services and features. If you are unable to find your answer using our Web site's help pages, click the "contact us" link at the bottom of any of the topical pages in this section to e-mail our customer service department. We'll be happy to assist you.
I "explored" but could find nothing to suggest why they are refusing a credit card other US merchants have accepted. So I click the "Contact Us" link. It takes me back to the same page - a timewasting circle!

So, if anyone knows how to get books out of Amazon, or contact them to find out what the problem is, do let me know, otherwise I'll change supplier - I hear Barnes and Noble are not bad...


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